Guaranteed Turnaround Time on CGC Submissions

Posted: 10/12/2006

Effective October 15, 2006, CGC will guarantee turnaround times on all regular grading tier submissions including magazine submissions until January 31, 2007. All submissions are automatically eligible for this guarantee, and submitters do not need to make special note on their submission invoice.

CGC has worked to improve efficiency in the certification process while adding new graders to its team. For the past year, virtually every submission has been on schedule, and CGC will offer guaranteed turnaround times on submissions during this promotional period.

Steve Borock, CGC President and Primary Grader comments, “Since we last did this guarantee, collectors have been asking for it again. Now that we have finished our move into our state-of-the-art offices, there’s no reason we can’t offer a guarantee again. I truly believe that if a submission is late, submitters should get something back.”

Turnaround times will be guaranteed based on the following schedule:

Comics Tier

    Item will ship from CGC on or before

Economy

    40 business days from receipt

Standard

    15 business days from receipt

Express

    5 business days from receipt

Walkthru

    Same-day, if received at CGC before noon

Modern

    20 business days from receipt

Magazine Tier

    Item will ship from CGC on or before

Magazine Economy

    25 business days from receipt

Magazine Standard

    15 business days from receipt

Magazine Express

    5 business days from receipt

Magazine Walkthru

    Same-day, if received at CGC before noon



Should CGC fail to meet its stated turnaround time schedule, shown above, the submitter will receive a 20% credit on paid grading fees for each book on the late submission invoice.

Please note that in addition to federal holidays, CGC does not count the Friday prior to a major convention as a business day. All events relevant to this limitation of our turnaround time guarantee are posted on our website on the events page. Also note that certain circumstances may cause a delay in processing a submission, and are not covered by the turnaround time guarantee. These include improperly completed submission forms; verification of pedigrees and foreign editions; confirmation of interior pages/back covers of restored comic books; submitter consent for poly-bag removal; submitter notification of fragile comic books; and authentication of suspect counterfeit comic books.

If you have any questions about submitting comic books to CGC, do not hesitate to contact a customer service representative at 1-877-NM-COMIC or submissions@CGCcomics.com.




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