Expanded Turnaround Time Guarantee on CGC Submissions

Posted: 1/17/2006

CGC is extending its guarantee on turnaround times. The guarantee will now apply to all regular grading tier submissions including magazine submissions. All submissions are automatically eligible for this guarantee, and submitters do not need to make special note on their submission invoice.

We will also continue to guarantee Modern tier submissions at an expedited turnaround time of just 15 business days.

Should CGC fail to meet its stated turnaround time schedule, shown below, the submitter will receive a 20% credit on grading fees for each book on the late submission invoice. This offer is valid on all books received before March 1, 2006.

Turnaround times will be guaranteed based on the following schedule:

Comics Tier       Item will ship from CGC on or before
Economy       40 business days from receipt
Standard       15 business days from receipt
Express       5 business days from receipt
Walkthru       Same-day as received
Modern       15 business days from receipt
Magazine Tier       Item will ship from CGC on or before
Magazine Economy       25 business days from receipt
Magazine Standard       15 business days from receipt
Magazine Express       5 business days from receipt
Magazine Walkthru       Same-day as received


Please note that in addition to federal holidays, CGC does not count the Friday prior to a major convention as a business day. All events relevant to this limitation of our turnaround time guarantee are posted on our website on the events page. Collectors’ Society grading coupons are not eligible for this turnaround time guarantee. Also note that certain circumstances may cause a delay in processing your submission, and are not covered by our turnaround time guarantee. These include improperly completed submission forms; verification of pedigrees and foreign editions; confirmation of interior pages/back covers of restored or conserved comic books; submitter consent for poly-bag removal; submitter notification of fragile comic books; and authentication of suspect counterfeit comic books.

If you have any questions about submitting comic books to CGC, do not hesitate to contact a customer service representative at 1-877-NM-COMIC or submissions@CGCcomics.com




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