Turnaround Time Guarantee on CGC Submissions
November 10, 2005
Dear Comic Book Enthusiast:
Re: Turnaround Time Guarantee on CGC Submissions
This year has marked an exciting period of growth at CGC. Despite increased submissions and new services for magazines, one year ago we committed ourselves to bring our turnaround times firmly inline with our stated service guidelines. To accomplish this, we streamlined our handling process throughout all phases of our operations, and upgraded our invoice tracking methods. But the most noted changes have occurred in our grading room, where we’ve added new graders to our team which allows us to handle a greater number of submissions than ever before.
The result is that we’re on-time on all grading tiers!
We have received considerable support from the hobby to make this possible. In appreciation, CGC is offering a guarantee on turnaround times for all Economy submissions including Magazine Economy Submissions. Additionally, we are guaranteeing our turnaround time on Modern submissions and reducing this service time to 15 business days.
Turnaround times will be guaranteed based on the following schedule:
|Tier ||Item will ship from CGC on or before |
| Economy|| 40 business days from receipt|
| Magazine Economy|| 25 business days from receipt|
| Modern|| 15 business days from receipt|
Should CGC fail to meet the above schedule, the submitter will receive a 20% credit on grading fees for each book on the late submission invoice.† This offer is valid on all books received before January 3, 2006.
Take advantage of this offer by submitting your books before the end of 2005. If you need any assistance do not hesitate to contact CGC customer service at 1-877-NMCOMIC.
Have a happy and healthy New Year!
President and Primary Grader, CGC
† Certain circumstances may cause a delay in processing your submission, and are not covered by our turnaround time guarantee. These include improperly completed submission forms; verification of pedigrees and foreign editions; confirmation of interior pages/back covers of restored or conserved comic books; submitter consent for poly-bag removal; submitter notification of fragile comic books; and authentication of suspect counterfeit comic books.